Cancellation Policy

Cancelling before dispatch

Contact us with your order number as soon as possible. Email info@axillaecommerce.com, call or WhatsApp +91 92748 59943 (Mon–Sat, 9:30 am – 6:30 pm), or use the form on our Contact page. If the order hasn't been handed to the courier, we cancel it and refund any amount paid in full. Nothing is charged for cancelling a Cash on Delivery order before dispatch.

After dispatch

Once an order is with the courier it can't be cancelled. You can refuse the parcel at the door or, after delivery, ask for a return under our Return & Refund Policy. For prepaid orders refused at delivery, we refund the order amount less the shipping charges once the parcel is back with us.

When we may cancel an order

• The item is out of stock or fails our quality check before dispatch.
• Our courier partners don't deliver to your pincode.
• There is an obvious error in the price or product details.
• We can't confirm the order or reach you on the contact details given (mainly Cash on Delivery orders).
• The payment isn't confirmed, or the order looks fraudulent or is for resale in bulk.

If we cancel an order we tell you by email or phone and refund anything you've paid in full.

Refunds for cancelled orders

Refunds for cancelled prepaid orders are issued to the original payment method within 7 business days of the cancellation. Your bank may take a few more business days to show it.

Changing an order

Need a different address, phone number or variant? Tell us before the order is dispatched and we'll update it where we can. After dispatch, changes aren't possible.