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Axilla

Shipping Policy

Last updated:

We deliver across India through courier partners. This page explains when your order ships, what it costs and how to track it.

Where we deliver

We ship to addresses in India only. Most pincodes are covered; you can check yours with the delivery checker on any product page, and checkout confirms it again before you pay. We don't ship outside India.

Dispatch and delivery time

  • Orders are dispatched within 2 business days of being placed.
  • Delivery usually takes 3–7 business days after dispatch, depending on your pincode. The estimate for your pincode is shown on the product page and at checkout.
  • Business days are Monday to Saturday, excluding public holidays.
  • Orders with several items may arrive in more than one parcel.

Delivery dates are estimates. Weather, festivals, strikes, courier delays and remote locations can add time, and we'll help you follow up with the courier if a parcel is late.

Shipping charges

  • Orders of ₹499 or more ship free.
  • Below that, the shipping charge depends on your pincode and is shown at checkout before you pay.
  • All prices and shipping charges are in Indian rupees and include GST.

Cash on Delivery

Cash on Delivery is available on most pincodes at no extra charge. Please keep the exact amount ready; couriers may not accept cards or UPI at the door. If Cash on Delivery isn't offered for your pincode or order value, checkout shows prepaid options only.

Tracking your order

When your order is handed to the courier we send the tracking number (AWB) by email. You can follow it any time on our Track your order page with your order number and email, or under Orders in your account.

If delivery fails

  • Couriers usually attempt delivery up to three times. Please keep your phone reachable on the number given with the order.
  • If the parcel comes back to us because nobody was available, the address was incomplete or delivery was refused, we'll contact you to arrange it again. A second shipping charge may apply.
  • For prepaid orders that come back and aren't re-shipped, we refund the order amount less the shipping charges paid to the courier.

Damaged, opened or wrong parcels

If the outer box is torn, opened or tampered with, please don't accept it, or note the damage with the courier and take photos. If you find a damaged, defective or wrong item after opening, tell us within 48 hours of delivery with your order number, photos and, if you can, an unboxing video. See our Return & Refund Policy for what happens next.

Questions about a delivery

Email info@axillaecommerce.com, call or WhatsApp +91 92748 59943 (Mon–Sat, 9:30 am – 6:30 pm), or use the form on our Contact page.