Frequently asked questions

Add products to your cart, go to checkout, enter your delivery address, choose delivery and pay. You can order as a guest or sign in to save addresses and see your orders later.

UPI, debit and credit cards, net banking and wallets through Razorpay, and Cash on Delivery on most pincodes.

Yes, on most pincodes, at no extra charge. Checkout shows whether it's available for your address.

Yes. Every price on the website includes GST. Shipping, if any, is shown at checkout before you pay, and a GST invoice comes with every order.

Yes. Enter your GSTIN at checkout and it's printed on the invoice. You can download the invoice from the order page in your account.

Enter the code in the coupon box in your cart or at checkout and press Apply.

Banks reverse failed payments automatically, usually within 5 to 7 business days. If an order wasn't created and the money hasn't returned by then, contact us with the payment reference.

Across India, to most pincodes. Check yours with the delivery checker on any product page. We don't ship outside India.

Orders are dispatched within 2 business days and usually arrive 3–7 business days after dispatch, depending on your pincode.

Orders of ₹499 or more ship free. Below that, shipping depends on your pincode and is shown at checkout.

Open Track your order from the footer and enter your order number and email. We also email the tracking number when the order is handed to the courier.

Yes, if the order hasn't been dispatched. Contact us with your order number as soon as you can.

You can ask for a return within 7 days of delivery if the item is unused and in its original packaging. Some items can't be returned; see the Return & Refund Policy.

Tell us within 48 hours of delivery with your order number and photos. We'll send a replacement at no extra cost, or refund you in full if a replacement isn't available.

Within 7 business days of the return passing inspection, or of a cancellation. Prepaid orders go back to the original payment method; Cash on Delivery orders are refunded by bank transfer or UPI.

Yes, free of charge, any time before it's dispatched. After dispatch you can refuse the parcel or ask for a return once it arrives.

It will be the same product, but crystals, pyrite and gemstones are natural, so colour, shape, size and weight differ a little from piece to piece.

No. We describe their meanings and uses as they're known in vastu, feng shui and crystal traditions. They are décor and personal items, not a substitute for medical, financial or professional advice.

They're made for smooth, clean, dry surfaces such as tiles, glass and laminate, and need no drilling. They may not hold on rough or freshly painted walls, and removing them can lift paint. Follow the instructions in the pack and respect the weight limit.

Each product page lists dimensions and weight for every variant under Specifications. Measure your shelf, wall or wrist before ordering.

No. You can check out as a guest. An account lets you save addresses, keep a wishlist and see your orders and invoices.

On the sign-in page choose Forgot password and enter your email. We'll send a link to set a new one.

Email info@axillaecommerce.com, call or WhatsApp +91 92748 59943 (Mon–Sat, 9:30 am – 6:30 pm), or use the form on the Contact page.