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Axilla

Return & Refund Policy

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We want you to be happy with what you ordered. If something isn't right, here is how returns, replacements and refunds work.

Return window

You can ask for a return within 7 days of delivery. Requests made after that can't be accepted.

What can be returned

  • The item is unused, unwashed and not installed, in the same condition you received it.
  • It is in its original packaging with all parts, accessories, tags and any free gifts.
  • You have the order number or invoice.

What can't be returned

  • Not returnable: used, installed or customised products.
  • Items damaged through use, incorrect installation or handling after delivery.
  • Items returned without their original packaging or with parts missing.

Crystals, pyrite and gemstone pieces are natural materials. Small differences in colour, shape, size, inclusions and weight from the photos are normal and are not defects.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with your order number and clear photos (an unboxing video helps us settle it quickly). Once we've confirmed the problem we'll send a replacement at no extra cost or, if a replacement isn't available, refund you in full including shipping.

How to request a return

  • Contact us with your order number, the item and the reason. Email info@axillaecommerce.com, call or WhatsApp +91 92748 59943 (Mon–Sat, 9:30 am – 6:30 pm), or use the form on our Contact page.
  • We reply with the next steps, usually within two business days.
  • Where our courier offers pickup from your pincode we arrange it; otherwise we'll ask you to send the parcel to our address by a trackable courier.
  • Return shipping for items that aren't damaged, defective or wrong is paid by the customer.
  • Please pack the item securely. We check every return when it reaches us.

Refunds

  • Approved refunds are issued within 7 business days of the return reaching us and passing inspection.
  • Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet). Your bank may take a few more business days to show it.
  • Cash on Delivery orders are refunded by bank transfer or UPI; we'll ask you for the details.
  • Shipping and Cash on Delivery charges are refunded only when the return is because of a damaged, defective or wrong item.
  • If a returned item fails inspection (used, damaged or incomplete), we'll tell you and send it back to you instead of refunding it.

Replacements and exchanges

Replacements are subject to stock. If the same item or variant isn't available, we refund you instead. To exchange for a different size, colour or product, return the item for a refund and place a new order.

Need help?

Email info@axillaecommerce.com, call or WhatsApp +91 92748 59943 (Mon–Sat, 9:30 am – 6:30 pm), or use the form on our Contact page.