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Axilla

Privacy Policy

Last updated:

This policy explains how AXILLA E-COMMERCE PRIVATE LIMITED ("Axilla", "we", "us") handles your personal information when you use this website or order from us.

Information we collect

  • Contact and delivery details: name, email, mobile number, delivery address and pincode.
  • GSTIN, if you add one for a business invoice.
  • Account details: your login email, a securely hashed password, saved addresses and wishlist.
  • Order details: what you bought, amounts, payment method, invoices and delivery status.
  • Messages you send us, and reviews you submit.
  • Technical data: IP address, browser and device type, and the pages you visit, through cookies and server logs.

We don't collect or store your card number, UPI PIN, net-banking password or wallet credentials. Online payments are handled by our payment gateway, Razorpay, on its own secure systems.

Why we use it

  • To take, pack, ship and deliver your orders, and to handle returns and refunds.
  • To send order confirmations, invoices, delivery updates and replies to your questions by email, SMS, phone or WhatsApp.
  • To run your account, cart and wishlist.
  • To issue GST invoices and keep the tax and accounting records the law requires.
  • To prevent fraud and misuse, and to keep the website secure.
  • To improve our products and website.
  • To send offers and news, only if you've agreed. You can opt out at any time.

Who we share it with

We don't sell or rent your personal information. We share only what each of these needs to do its job:

  • Razorpay, to process online payments and refunds.
  • Shiprocket and its courier partners, to deliver your order and collect Cash on Delivery payments.
  • Email, SMS and WhatsApp service providers, to send order messages.
  • Hosting, storage and IT service providers that run the website for us.
  • Our accountants and auditors, and government or law-enforcement authorities when the law requires it.

Cookies

We use essential cookies and browser storage to keep you signed in, remember your cart and wishlist and protect the site. Razorpay sets its own cookies during payment, and product videos are YouTube embeds that load only when you press play. You can block cookies in your browser, but the cart, checkout and account won't work without the essential ones.

How long we keep it

We keep account information for as long as your account is open, and order and invoice records for as long as tax and other laws require. After that, information is deleted or anonymised.

Security

The website uses HTTPS, passwords are stored hashed, and access to customer information is limited to people who need it to serve you. No online service can promise absolute security; if a breach affects your information, we'll tell you and the authorities as the law requires.

Your choices and rights

  • See and update your details and addresses under your account.
  • Ask us for a copy of the personal information we hold about you, or to correct it.
  • Ask us to delete your account and personal information. We must keep records the law requires, such as invoices.
  • Withdraw consent for marketing messages at any time.
  • Name another person to exercise these rights if you can't.

To use any of these, email info@axillaecommerce.com. We reply within a reasonable time and may need to confirm your identity first.

Children

This website is for adults. If you're under 18, please order only with a parent or guardian. We don't knowingly collect information from children.

Links to other websites

Our pages link to other services, such as WhatsApp, YouTube, Instagram, Facebook and courier tracking pages. Their own privacy policies apply once you leave our website.

Changes to this policy

We may update this policy when our practices or the law change. The date at the top shows the latest version; if a change is significant, we'll highlight it on the website or by email.

Grievance officer

If a complaint isn't resolved by customer care, you can write to our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.

  • Name: Dummy Name
  • Designation: Grievance Officer
  • Email: grievance@example.com
  • Phone: +91 00000 00000
  • Address: Plot No 211, Road Number 3, Kathwada GIDC, Ahmedabad, Gujarat 382430